Contact Us
We're here to help!
Whether you have a question about your order, need assistance with a product, or just want to chat about your furry best friend — the PawsVault team is always happy to assist.
📩 Email Support
We respond within 24–48 hours (usually faster).
💬 Order Questions
Please include your:
- Full name
- Order number
- Email used at checkout
This helps us assist you quickly.
🐾 Business Hours
Monday–Friday: 8AM – 6PM (GMT+2)
Weekends/Holidays: Response times may be slightly longer.
📦 Shipping & Returns
For information about shipping times, returns, refunds, and exchanges, please see our:
- Shipping Policy
- Return & Refund Policy
(These will automatically link on Shopify once the pages exist.)
💛 Our Promise
At PawsVault, we're dedicated to providing pet parents with premium comfort wear and essentials. If you ever have concerns, we’ll make it right.